FAQ
A question? Find all the information about your orders, delivery, returns, and our jerseys here.
How do I choose my size?
You can consult our Size Guide to find the size that suits you best.
If you are between two sizes, we generally recommend choosing the larger size.
For adjustable tops and bottoms, feel free to size up if you prefer a little more coverage or a less revealing fit.
If you are still unsure, you can also contact us by email or on Instagram. We will be happy to advise you personally based on your measurements and the style you are interested in.
Our goal is for every customer to be completely satisfied with their purchase. If this is not the case, please let us know and we will do our best to find a solution with you.
Are tops and bottoms sold separately?
Yes. Our bikini tops and bottoms are sold separately so you can choose the right size for each piece.
Where do you ship?
ARCHIBEL ships to France and internationally.
Shipping costs and delivery times vary depending on the destination and are displayed at checkout.
Depending on the destination, taxes or import duties may apply upon delivery. When applicable, these charges are the responsibility of the recipient.
Once your order has been shipped, you will receive a confirmation email with tracking information, when available.
Where are your products manufactured?
Our swimwear is handmade in a small family workshop in Bali, which we work with directly.
Each piece goes through several stages of production and finishing before being individually inspected.
We carefully select our manufacturing partners to ensure high-quality craftsmanship and attention to detail.
Can I return my swimsuit?
Yes. You have 14 days from the date you receive your order to submit your return request.
For hygiene reasons, items must be returned unworn, unwashed, with their original tags and hygiene protection intact.
Return shipping costs are the responsibility of the customer.
You can find all conditions on our Shipping & Returns page.
Can I request an exchange?
If you wish to change the size or style, contact us at contact@archibelswim.com. We will inform you of the procedure based on availability.
Items must be returned unworn, unwashed, with their original tags and hygiene protection intact. Return shipping costs are the responsibility of the customer.
How do I care for my swimsuit?
To best preserve the colors, shape, and quality of your swimsuit, we recommend rinsing it in clear water after each use and opting for hand washing in cold water.
Avoid tumble drying, ironing, and prolonged drying in direct sunlight.
Find all our tips on our Care page.
Can I choose store credit instead of a refund?
Yes. Once your return is accepted, you can choose a refund or a store credit valid for 1 year on our online store.
What should I do if my item is faulty?
If you notice a defect upon receipt of your order, please contact us within 14 days of its receipt, providing your order number and attaching photos of the item concerned.
We will review your request to offer you the most suitable solution, without prejudice to applicable legal guarantees.
Can the colors vary slightly from the photos?
We do our best to display the colors of our swimwear as accurately as possible. However, their appearance may vary slightly depending on the lighting used during the photoshoot and your screen settings.
What are the delivery times?
Delivery times vary depending on the destination and carrier. You will receive a confirmation email once your order has shipped, with tracking information when available.
How do I change or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible by email at contact@archibelswim.com, stating your order number.
We will do our best to respond quickly, but we cannot guarantee cancellation or modification if the order has already been prepared or shipped.
Do you ship to the French overseas departments and territories?
Yes, we deliver to all French overseas departments and territories (DOM-TOM).
Delivery times vary between 7 to 15 business days, depending on the destination.
Shipping costs also vary depending on the destination and are displayed at checkout.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.
How do I contact ARCHIBEL?
For any questions regarding an order, a size, a model, or any other request, you can write to us at contact@archibelswim.com.
We will get back to you as soon as possible.