Delivery and Returns

If you have any issues regarding the delivery of your order, please contact us at contact@archibelswim.com with your order number so we can assist you.

Delivery Address

The customer is responsible for the accuracy of the information provided when placing their order. An incorrect or incomplete address may lead to a delay or impossibility of delivery.

Returns

We want you to feel perfectly comfortable in your ARCHIBEL swimsuit. We recommend using the size guide for this. If, however, your order is not suitable, you have 14 days from the receipt of your package to inform us of your decision to withdraw.

Return Conditions

For hygiene reasons, we pay particular attention to the condition of the swimsuits returned to us.

To be accepted, the item must imperatively be:

• unworn, except for a brief try-on;

• unwashed and unaltered;

• clean, without stains, traces of makeup, cream, deodorant or odor;

• returned with all its original tags intact;

• with its original, intact, and unremoved hygienic protection, if it has one;

• returned in its original packaging.

When trying on a swimsuit, we ask you to keep your underwear on and never remove the hygienic protection.

Any item showing signs of use, worn beyond a simple try-on, washed, stained, damaged, or from which the hygienic protection has been removed, may be subject to depreciation or, where legal conditions allow, may not be accepted for return.

How to make a return?

To inform us of your wish to withdraw, you can contact us within 14 days of receiving your order at contact@archibelswim.com, indicating:

• your order number;

• the item(s) concerned;

• your first and last name.

You can also use the standard withdrawal form available in our General Terms and Conditions of Sale, or any other unambiguous statement expressing your wish to withdraw.

We will then provide you with the necessary information and the address to which to return your package.

After informing us of your decision to withdraw, you have 14 days to ship the item(s) concerned back to us.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.

We recommend choosing a shipping method with tracking and keeping your proof of postage until your return is processed.

Refunds

In the event of exercising the right of withdrawal, the refund of due amounts will be made to the payment method used for the order, unless expressly agreed to use another refund method.

The refund will occur no later than 14 days from the date ARCHIBEL was informed of your decision to withdraw. ARCHIBEL may, however, defer the refund until the returned items are recovered or until proof of their shipment is received, the chosen date being the earlier of these events.

Initial shipping costs are refunded in accordance with applicable legal provisions. If you chose a more expensive delivery method than the standard delivery method offered, the corresponding surcharge will not be refunded.

If you wish, you may also choose, with your express agreement, to receive a credit note valid for 1 year on our online store, to be used on a future ARCHIBEL order.

In the event of product handling beyond what is necessary to establish its nature, characteristics, and proper functioning, depreciation may be applied in accordance with applicable regulations.

Defective Item or Order Error

If you notice a defect upon receipt of your item or if there was an error in your order, we invite you to contact us as soon as possible, ideally within 14 days of receiving your package, at contact@archibelswim.com, providing your order number and a few photos of the item concerned. This indicative timeframe allows us to quickly process defects noticeable upon receipt.

Together, we will find the most suitable solution.

This complaint procedure does not limit the applicable legal guarantees, particularly the legal guarantee of conformity.